Shipping Policy
Our practice is to ship all orders on the next business day when the order is received by 6pm central time. USPS priority mail is usually received in in 2-3 business days and USPS Express mail is received the next business day in most places.
Refund/Exchange Policy
We offer a 30 day Money Back Guarantee on every product we offer. If you want to return your purchase, please call customer service at the number on the contact us page (before shipping the item) to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. There will be no restocking charge. The customer is responsible for shipping charges on the original order and on the return.
Return merchandise with RMA number to the address on the contact us page
NOTE: Merchandise sent with no RMA number will be returned to sender.
Order Cancellation Policy
Please submit any cancellation via the contact us page
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped USPS Priority Service.
30-Day Warranty
All products (unless specifically stated otherwise), carry an implied 30-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
Out of Stock Policy
Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.
